AI Chatbots with Real-Time Analytics for Customer Support
Watermelon is a chatbot platform that uses GPT-4o to automate responses to customer queries. It connects to WhatsApp, Instagram, Facebook Messenger, and websites. The system supports over 100 languages and includes analytics to track response quality and chatbot performance.
You upload documents or link your site, and Watermelon builds a knowledge base from that material. It handles FAQs, simple tasks, and hands over to a human when the question gets too complex. The interface is simple enough for non-developers.
Watermelon is GDPR-compliant and based in the Netherlands.
Use Cases
- Businesses that get repeat customer service questions and want to cut back on manual replies.
- E-commerce companies managing large volumes of order-related inquiries.
- Founders building support into MVPs without hiring support teams.
Key Features
- GPT-4 chatbot that runs on your uploaded documents and website content.
- Live handover to human agents when needed.
- Analytics dashboard showing accuracy, engagement rate, and failed responses.
- Multi-channel integration: website, WhatsApp, Instagram, Messenger.
- Multi-language support (100+ languages).
- No-code setup with testing environment before going live.
